Customer Contact Centers & Back Office Processing

The Youngstown-Warren MSA has four major call center facilities in Mahoning and Trumbull counties. Located in Austintown, Boardman, Niles and Youngstown, these call centers employ nearly 4,200 workers. Additionally, there are a numerous back office positions within our local companies that develop customer relationships.

National companies such as AT&T, Alorica, Inc,  VXI Global Inc. and InfoCision host both inbound and outbound calling. Collectively they support customer inquiries for AT&T telephone services, DirecTV, Dish Network and Wells Fargo, as well as other corporations. These call centers also provide political polling, non-profit fundraising and market research services.

High-speed broadband data access in the Youngstown-Warren area is available through:  AT&T, CenturyLink, Comcast, Spectrum Cable, Armstrong Cable, T-Mobile and Sprint Nextel Corporation. These companies offer a combination of asymmetric DSL, cable modem, wireline, wireless and fiber products capable of supporting both large data centers and home agents. Additionally, two DRS data centers are located in the area and used for colocation, hosting, managed services and off-site data backup.

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