Staff & Board

Joe Merlo Director of Member Engagement

Ext. 1216 Joe Merlo came onboard as the Director of Member Engagement at the Regional Chamber in February 2021. Merlo is responsible for the development and management of membership retention services for existing and new Chamber members. He develops and manages ongoing membership strategies to increase engagement, communication and education and ensures that members are maximizing their benefits by connecting them with the resources and activities necessary to help reach their individualized and professional goals. Since Merlo joined the Chamber team, the overall retention rate has increased significantly. Merlo also oversees the Chamber’s Ambassador Committee, which serves as an advocate for the Chamber and the business community. The Ambassadors work with new and existing members to connect them to organizations and help them get involved and offer assistance in utilizing the Chamber’s services to the fullest. Prior to joining the Chamber, Merlo was an Inside Sales Consultant for Omnicell, a healthcare technology company located in Cranberry, PA, where he helped provide automated pharmacy solutions to help optimize hospital and healthcare systems. He earned his Bachelor of Science degree in Business Administration and Management, with a concentration in Finance, at The University at Buffalo - The State University of New York. Merlo was also a student-athlete for the Men’s Division 1 soccer team and participated in the Student-Athlete Advisory Committee, UB Financial Management Association and the UB Marketing Club. Merlo and fianceé Sarah live in Niles with their cat, Colby Jack. Outside of work, Merlo loves to spend his time outdoors, playing soccer, biking and being active.