Business Training Institute - Creating Customer Surveys, Part 2: Analyzing & Presenting Results
Time:
11:30 a.m. Registration & Lunch; 12:00 - 1:30 p.m. Program
Location:
Ciminero’s Banquet Centre, 123 N. Main St., Niles
Description:
Knowing what your customers like and dislike about your product or service is the key to whether your business grows or fails. It is critical to your business or organization to understand how satisfied your customers are with your service.
This training session, the second in a two-part series on surveys, is designed for small business owners and marketing personnel, offering a method for discovering who your customers are and how you should use the business data collected through surveys to develop optimum business strategies. After your questions have been developed and your surveys completed (covered in Part 1), what do you do with all that information? Part 1 attendance is not required for attendees to gain valuable skills about data interpretation from this session.
Paul C. Boucherle, CPP, CSC of Matterhorn Consulting will offer tips and samples of what works and what doesn’t.
Advanced Reservations Required?:
Yes
RSVP:
by 2/10/2010
Cancellations received after February 10, 2010 will be billed.
Event Contact:
Dorothy Boggio
Phone Registration:
(330) 744-2131, ext. 25
Fax Registration:
(330) 746-0330
E-Mail Registration:
Dorothy@regionalchamber.com
Chamber Member Cost:
$20.00
Prospective Chamber Member Cost: $30.00