Marketing Roundtable - Customer Service, Part 3: Responding to Customer Complaints
Time:
7:30 a.m., Check-In and Continental Breakfast; 8:00 - 9:30 a.m. Training Session
Location:
The Youngstown Club, Commerce Building, Suite 450, 201 E. Commerce St., Youngstown
Description:
CHAMBER MEMBERS ONLY!
In truth, the customer isn't always right, and it's tempting to engage in heated arguments, especially when it comes to defending your business, employees and even yourself. But if customer retention is the end goal, listening intently and sticking with a calm, collected approach will help troubleshoot even the toughest complaint.
At this roundtable, James Miketa, president of Ideal Store Fixtures, Ltd. and RCS Consulting, will teach Chamber members to start treating customer feedback as a gift.
CHAMBER MEMBERS ONLY!
Advanced Reservations Required?:
Yes
RSVP:
by 8/6/2012
This event is FREE and open to CHAMBER MEMBERS ONLY! Please select the "bill me later" option when registering online. You will not be charged for this event.
Event Contact:
Jennifer Mascardine
Event Sponser:
Ideal Store Fixtures, Ltd.
Phone Registration:
330.744.2131, ext. 12
Fax Registration:
330.746.0330
E-Mail Registration:
jennifer@regionalchamber.com
Chamber Member Cost:
$0.00
Prospective Chamber Member Cost: